FREE UK DELIVERY • 90 DAY RETURNS • PAY IN 3 INSTALMENTS WITH KLARNA

Returns Information

UK Returns

We offer a generous 90 day returns policy. Items can be returned to us within 90 days of purchase, free of charge, for a size exchange or full refund as long as the item is in its original, resalable condition.

This means that the product should not be damaged, dirty or marked. Therefore, please try on your new footwear on clean, carpeted surfaces and ensure you are happy with the look and fit before wearing them outside. In addition, please ensure you do not remove the tag or dispose of any of the original packaging until you are certain that you wish to keep the item.

How to return your product?

  • Pack your returns in the original packaging, including your original dispatch note or a cover note with your returned items, quoting your order reference number and stating whether you would like an exchange or a refund. You can exchange them item for another size, but not another style.
  • Visit www.collectplus.co.uk/returns/new/hi-tec to create and print your FREE returns label. Attach it to the package and send them back to us free of charge. Alternatively, if you cannot get to a Collect+ store, you can return your order via the Post Office to Magnum Europe Ltd, FREEPOST, License No. SMU186, Aviation Way, Southend on Sea, Essex, SS2 6BR.
  • Ensure you keep your receipt as proof of returns and do not dispose of this until you have received your exchange or refund.

We’re confident that you will be happy with your purchase. However, if your product does not match up to your expectations or if you believe it is not fit for purpose, please email customerservices@magnumeurope.com immediately so we can assist you.

EU Returns

Unfortunately we are unable to offer free returns to customers in the EU. If you reside in an EU country, you will be responsible for the cost of returning your product for a full refund. We cannot exchange your product unfortunately. You will need to place a new order for your alternative size or style.

Please return your item for a refund to Magnum Europe Ltd, Aviation Way, Southend on Sea, Essex, SS2 6GH. Please ensure you make a note of your tracking information and order number.

Please allow up to 14 days from the date we receive your returned item for the refund to be credited to your account. We will endeavour to process your return as quickly as possible.

We’re confident that you will be happy with your purchase. However, if your product does not match up to your expectations or if you believe it is not fit for purpose, please email customerservices@magnumeurope.com immediately so we can assist you.