We’re confident that you will be happy with your purchase. However, if your product does not match up to your expectations or if you believe it is not fit for purpose, please contact us immediately so we can assist you.

If you purchased your Magnum item(s) from one of our retailers, please discuss the matter with them directly in the first instance. If you experience any problems, please get in touch and we'll do our best to assist you. Please be aware that Magnum are unable to offer a refund on any faulty products which were not purchased directly via our website. We may be be able to offer a replacement but this is not guaranteed.

You may also like to read our Delivery and Returns pages and find out more about our 30 Day Comfort Guarantee on the Help page.